Guide · Contextual help

Answers exactly where users get stuck

Attach help popups to any element or action in your product. Users get a short, specific answer at the moment of confusion instead of hunting through docs or opening a ticket.

Get started · See pricing

document.querySelector('#api-key-help')
  .addEventListener('click', () =>
    macaw.triggerHelp('api_keys_help'));

What you get

• Triggered from anywhere

  Open help from a button, an icon or your own code with triggerHelp('trigger').

• Rich content

  Markdown with images and video, managed per space in the dashboard.

• Edit without a release

  Fix a confusing explanation in the dashboard; the popup updates in your product immediately.

• Measured

  Every popup view emits an interaction event you can send to your analytics.

How teams use it

• Complex forms

  Explain a field right next to it instead of in a help centre.

• Empty states

  Tell users what to do first when a screen has nothing in it yet.

• Support deflection

  Turn your most common ticket into a popup on the screen that causes it.

All in the same SDK

• Product tours: Onboarding tours that show users the way, then get out of it
• FAQs & content: An in-app FAQ your team can keep up to date
• Achievements & streaks: Reward the habits that keep users coming back
• Interaction events: See exactly how users interact with your guidance
• Cookie consent: Cookie consent you can prove, not just collect
• Spaces & teams: Built for companies with more than one product